Job Description
Role Overview:
We are hiring an experienced SRE leader to manage a global Incident Management team and drive operational excellence for this engagement. The role involves leading teams, handling complex incidents, and improving overall incident response strategy.
Key Responsibilities: Lead and mentor a team of SRE engineers (Level 7 ICs) Own end-to-end incident management operations across regions Establish and drive incident response processes and governance Ensure effective 16x7 delivery model across geographies Act as escalation point for critical incidents and stakeholder communication Drive continuous improvements in MTTM and operational efficiency Lead process enhancements, SOP creation, and knowledge transfer planning
Required Skills: Strong experience in SRE / Incident Management leadership Proven ability to manage high-impact, complex incidents Excellent communication, stakeholder management, and leadership skills Ability to drive alignment and influenc...