Site Operations Manager - Lead & Develop Teams (Alabang)

ibex is seeking an Operations Manager in the Philippines to supervise day-to-day operations of a non-exempt work group, ensuring productivity and quality targets are met while maintaining strong client relations. The role focuses on staffing, coaching, performance management, and implementing process improvements to meet service levels.

The manager will lead team leads, monitor performance, and drive data-driven initiatives to optimize call center outcomes and client satisfaction in a fast-paced