Job Description
As the senior on-site leader, you will:
Lead & Develop the Team
- Recruit, hire, train, coach, and performance manage all team members, including the Assistant Site Manager, Shift Leads and Team Members.
- Build and reinforce a positive, growth minded culture grounded in company values.
- Conduct ongoing development conversations and ensure readiness of future leaders.
- Ensure all staff follow safety, customer service, and operational standards consistently.
Deliver an Exceptional Customer Experience
- Champion a welcoming, service-oriented environment where every customer feels valued.
- Resolve escalated concerns and coach the team on best-in-class customer engagement.
- Lead membership growth strategies, including sales coaching and service recommendations, based on promoting memberships and services, addressing concerns, and assisting customers.