Shred-Tech Technical Support Engineer
T
The Heico Companies LLC
📍 cambridge, region of waterloo, Canada
Job Description
Join Shred-Tech as a Technical Support Engineer to lead customer communication and technical inquiries. Provide hands-on troubleshooting and system improvements while enhancing service quality.
In this role, you will take charge of technical service inquiries, working closely with clients to resolve issues relating to equipment and software. Your responsibilities include selling service programs, performing diagnostics, and ensuring proactive maintenance of customer systems. After-hour support may be needed, requiring a dependable schedule.
Key Responsibilities:
• Diagnose customer software and hardware challenges
• Manage service contracts and client follow-ups
• Perform preventative maintenance and equipment upgrades
• Conduct field assessments and technical site visits
• Provide documentation and technical manuals to customers
Requirements:
• Bachelor's degree in Mechanical Engineering or similar
• Minimum 3 years in technical support roles
• Strong ...
In this role, you will take charge of technical service inquiries, working closely with clients to resolve issues relating to equipment and software. Your responsibilities include selling service programs, performing diagnostics, and ensuring proactive maintenance of customer systems. After-hour support may be needed, requiring a dependable schedule.
Key Responsibilities:
• Diagnose customer software and hardware challenges
• Manage service contracts and client follow-ups
• Perform preventative maintenance and equipment upgrades
• Conduct field assessments and technical site visits
• Provide documentation and technical manuals to customers
Requirements:
• Bachelor's degree in Mechanical Engineering or similar
• Minimum 3 years in technical support roles
• Strong ...