Job Description
Overview & Responsibilities
Position Overview:
The Shop Operations Manager leads all service shop activities to ensure safe, efficient, and profitable performance. This role is responsible for the daily supervision of shop personnel, maintaining high-quality delivery standards, and driving continuous improvement in repair methods, cost control, and workflow efficiency. You will act as a key liaison across departments—including engineering, sales, and project management—to ensure timely completion of critical repairs and high customer satisfaction.
Core Responsibilities:
Operational Leadership: Supervise and coordinate all shop activities to ensure fast, thorough, and accurate repair execution. Manage shift coverage and personnel to maintain 24/7 service capability for emergency jobs.
Safety & Compliance: Enforce strict adherence to safety standards, plant rules, and EHS policies. Lead incide...