Job Description
Job Summary
The successful candidate will join as a Shop Manage in the Customer Experience department. (S)He will report to the Retail Manager and will manage AirtelTigo shops to ensure superior customer service as well as driving revenue growth. The Job holder will also supervise and coordinate the work efforts of the shop executives by ensuring professional and courteous support to customers.
Key Responsibilities
• Working closely with Retail Manager to ensure uniformity of AirtelTigo Retail CEX guidelines.
People
• Responsible for performance management of owned shop employees.
• Provide coaching, recommend and supervise training for team members.
• Enforce and track process adherence of all customer experience employees in the shop.
• Participate in all trainings and personal development exercises.
• Provide team briefing and coaching programs to enhance service delivery.