Job Description
DESCRIPTION
The Shift Leader is responsible for directing an efficient workflow and assisting the Store Manager in a variety of store Operation’s duties. This position serves as a role model of barista responsibilities and serves as the team leader when the Store Manager is unavailable
ESSENTIAL DUTIES & RESPONSIBILITIES
· Ensure consistent and quality customer experience by executing brand beverage recipes and techniques, resolving customer relations issues and leading the team in delivering the Scooter’s “Amazing” customer service experience.
· Maintain speed of service standards during high-volume periods by staying calm, managing an efficient team workflow, anticipating customer needs and utilizing downtime to prepare for the next rush
· Assist the Store Manager in onboarding and training new team members
· Develop effective working relationships with team members, identifying individual motivation factors.
· Proactively se...