Job Description
Shift Leader — McAlister's Deli, Pensacola
Location: McAlister's Deli — Blue Angel Plaza, 9496 W Hwy 98, Pensacola, FL 32506 Department: Restaurant Operations Reports To: General Manager (operational direction from GM or Assistant Manager on duty during shifts) Employment Type: Full-time FLSA Status: Non-Exempt
If you have led a shift before — or you are an experienced crew member ready to take the next step — read on.
What You'll Own on Each Shift
You run both front of house and back of house during your shift. The job:
Run the floor. You are the point person from clock-in to clock-out. You direct positioning, monitor speed of service and order accuracy, and make the small calls that keep the rush moving. You handle guest complaints directly and escalate to the GM or AM when needed.
Hold the standard. Guest exper...