Job Description
Shift Lead
A Shift Lead is responsible for managing the operations of a shift and leading the on-shift crew. A Shift Lead provides correction, encouragement, guidance, and redirection to the team throughout the shift to ensure the integrity of our values, product, and service are maintained in the Manager's absence. A Shift Lead exemplifies our values and culture every day (on or off the clock), and is a reliable, stable leader the team can lean on in stressful situations.
Duties & Responsibilities
- Knowledgeable of all recipes and secret menu items
- Knowledgeable of all stand processes and procedures
- Take full responsibility for the operations and energy of the shift: drink quality, customer interaction, speed, music, etc.
- Make changes when necessary.
- Communicate with the stand management team about relevant developments in personnel, equipment,...