Job Description
THE ROLE: COOKIE LEAD (BOSTON)Shift Leads, aka Cookie Leads collaborate with General Managers and Assistant General Managers to oversee shifts and supervise team members.
Cookie Leads provide on-the-ground support and ensure retail, baking production, and cleaning needs are met and also assist with other tasks throughout the bakery including ordering supplies and opening/closing the bakery each day.
The ideal candidate has strong problem-solving instincts and a knack for motivating and coaching employees.What you'll do:- Supervise team members and maintain a presence on the floor, stepping in to support the team as challenges arise or when volume demands; you're responsible for setting a positive, can-do tone for each shift- Coach and develop team members, helping to identify and address areas of improvement as well as cultivating high-potential team members- Support bakery management with administrative and financial tasks as needed- Model exceptional customer service, maintain ...
Cookie Leads provide on-the-ground support and ensure retail, baking production, and cleaning needs are met and also assist with other tasks throughout the bakery including ordering supplies and opening/closing the bakery each day.
The ideal candidate has strong problem-solving instincts and a knack for motivating and coaching employees.What you'll do:- Supervise team members and maintain a presence on the floor, stepping in to support the team as challenges arise or when volume demands; you're responsible for setting a positive, can-do tone for each shift- Coach and develop team members, helping to identify and address areas of improvement as well as cultivating high-potential team members- Support bakery management with administrative and financial tasks as needed- Model exceptional customer service, maintain ...