Services Director

Job Description

We are seeking an experienced and hands-on Services Director to lead, scale, and continuously improve our Professional Services organization responsible for delivering Workforce Management (WFM) solutions across multiple industries, including healthcare, aviation, government, retail, and logistics.

This is a player-coach leadership role requiring an individual who can successfully deliver strategic customer implementations while building and developing a high-performing services team. The successful candidate will lead customer engagements, establish delivery excellence, manage stakeholder relationships, and drive successful project outcomes while contributing to business growth.

Key Responsibilities

Professional Services Leadership

• Build, lead, and scale the Professional Services organization.
• Recruit, develop, mentor, and retain implementation consultants, project managers, b...