Job Description
Elevate IT service management with ICW Group as a ServiceNow Specialist. This strategic role focuses on optimizing ServiceNow modules and delivering seamless service solutions.
The ServiceNow Delivery Specialist is vital for driving ITSM excellence at ICW Group. You will leverage your experience in ServiceNow, working closely with stakeholders to enhance functionalities across Request Management, Service Catalog, and Employee Center. Your role includes guidance on ITIL compliance and delivering tailored ITSM solutions that support enterprise-wide goals.
Key Responsibilities:
• Design and maintain ServiceNow modules and workflows
• Enhance the Employee Center for better user experiences
• Lead Workday-ServiceNow integrations for HR and IT
• Monitor service performance and manage SLAs
• Collaborate with stakeholders to optimize ITSM processes
Requirements:
• Bachelor’s degree in a related field
• 7-8 years in ITSM and ServiceNow roles
• Proven experience ...
The ServiceNow Delivery Specialist is vital for driving ITSM excellence at ICW Group. You will leverage your experience in ServiceNow, working closely with stakeholders to enhance functionalities across Request Management, Service Catalog, and Employee Center. Your role includes guidance on ITIL compliance and delivering tailored ITSM solutions that support enterprise-wide goals.
Key Responsibilities:
• Design and maintain ServiceNow modules and workflows
• Enhance the Employee Center for better user experiences
• Lead Workday-ServiceNow integrations for HR and IT
• Monitor service performance and manage SLAs
• Collaborate with stakeholders to optimize ITSM processes
Requirements:
• Bachelor’s degree in a related field
• 7-8 years in ITSM and ServiceNow roles
• Proven experience ...