Job Description:
Role Summary
We are looking for a ServiceNow QA Lead with ~8–10 years of experience (must have 4–6 years in ServiceNow) to drive end-to-end testing, own release-level quality, and lead QA activities for SmartApps. The role involves strong stakeholder engagement, QA governance, and ensuring high-quality, risk-free deliveries.
Key Responsibilities
Own end-to-end QA for releases – test strategy, planning, execution, and sign-off Define and drive QA governance, standards, and best practices across projects Lead functional, regression, integration, and UAT testing cycles Validate ServiceNow configurations, customizations, and integrations Establish and drive test automation (ATF/Selenium) to improve coverage and efficiency Manage defect lifecycle and ensure timely resolution with development teams Perform d...