Job Description
Provide hands‑on technical leadership for day‑to‑day platform support, enhancements, incidents, and small changes, translating architectural direction into high‑quality, compliant, and upgrade‑safe ServiceNow solutions across ITSM and non‑ITSM domains within a highly demanding ecosystem for a client operating out of the UKI in life assurance, pensions, and long‑term savings business domain.
Responsibilities
- Lead day‑to‑day technical delivery across incident, problem, change, enhancement, and small‑change services. Understand architecture solution for implementation or maintenance of ServiceNow platform.
- Work with the architect and customers for the technical requirements, document them, play back and baseline.
- Provide hands‑on configuration and development aligned to approved architecture and OOTB standards.
- Develop a design aligned with architecture (if applicable) and technical requirements.
- Lead a team of ServiceN...