Job Description
🚀 Hiring: ServiceNow Competency Lead
📍 Location: Chennai
💼 Work Mode: Hybrid
We are looking for a dynamic and experienced ServiceNow Competency Lead to drive and scale our ServiceNow practice. This role is pivotal in shaping capability strategy, ensuring delivery excellence, and building a high-performing team while acting as the key bridge between business, delivery, and partner ecosystems.
🔑 Key Responsibilities
- Define and execute the ServiceNow competency strategy aligned with business goals and market demand.
- Build, grow, and retain a high-performing ServiceNow practice (hiring, upskilling, certifications, career development).
- Ensure delivery excellence across projects and managed services through governance, architecture reviews, and quality controls.
- Collaborate with sales, delivery, and account teams to identify cross-sell/upsell opportunities and onboard new client...