ServiceNow Business Analyst

Business Process Analyst (ServiceNow) Overview ServiceNow is a key global platform used across Schneider Electric to support and enhance business processes throughout the organization. The ServiceNow Front Office team manages relationships with internal and external partners, ensuring alignment with business needs, demand management practices, process governance, communication, and training. The Business Process Analyst (BA) plays a critical role in enabling the effective use of the ServiceNow platform by partnering with Service Owners, requesters, architecture teams, and process stakeholders. The BA ensures that requirements are understood, aligned with platform strategy, and efficiently delivered through standardized demand and governance processes. Key Responsibilities 1. Collaboration with Service Owners and Requesters Manage incoming ServiceNow requests and enhancements through the Demand Management process. Validate and clarify business requirements with requesters as needed. Ens...

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