Job Description
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Reporting to the Service Manager, the Service Writer is a vital link between our customers and the service department. This position plays a critical role in overseeing the customer service experience, including coordinating service appointments, opening and closing work orders, and ensuring clear communication between Technicians and customers. Attention to detail and a friendly attitude are crucial to deliver a seamless and professional service experience within our dealership.
Customer Service: Greet customers, assist with service inquiries, and ensure a professional and courteous experience throughout the service process.
Work Order Management: Open, manage, and close work orders, ensuring documentation is accurate and complete.
Communication: Contact customers when equipment is re...