Service Technician

Your Responsibilities

• Provide positive consumer interaction at the highest level
  1. The individual in most cases should be the last person on site, a remedy is their responsibility with support of the resources around them (RSM, Customer Care, etc)
• Provide feedback to the RSM and potentially inform fellow Service Technicians on…
  1. Findings after attending site to resolve appliance challenges
  2. Based on observations and remedies, co-ordinate training requirements and technical communication for the Field to the RSM and Technical Services from a VG perspective
• Maintain relationships with 3rdParties
  1. Support as required from a technical perspective
• Daily interaction with Colleagues, Dispatcher, Customer Care and Office of the President on consumer service challenges
  1. Be available on short notice during the business day to support as required
• Have a strong technical understanding...