Service Technician Team Leader
A
Alfred Kärcher SE & Co. KG
📍 buenos aires, buenos aires, Argentina
Job Description
Role
TheServiceCoordinator&BusinessDeveloperisthestrategiclinkbetweenKärcherArgentina,itscustomers,andservicepartners.TheroleisfocusedonensuringServiceExcellencebymanagingahigh-performanceServiceDealernetworkandexpandingmarketcoveragetoachievesustainableandprofitablegrowth.
KeyResponsibilities
- PrimaryInterface:ActasthemainpointofcontactforcustomersandServiceDealers,ensuringseamlesscommunicationandresolutionofserviceneeds.
- PerformanceOversight:MonitorServiceLevelAgreements(SLAs),repairquality,andtechnicalresponsetimesofexternalpartners.
- QualityControl:ConductregularauditsandqualitychecksofservicepartnerstoensurecompliancewithServiceExcellencestandards.
- Expansion:Research,recruit,anddevelopnewServiceDealersthroughoutArgentinatoensurenationwidetechnicalcoverage.
- ProcessOptimization:Implementandstandardizeserviceprocesses,tools,andresourcestoincreaseoperationalefficiency.
- Portfolio...