Service Supervisor

Tom Thumb

📍 DeSoto, Texas, United States

Full time Supervisors of Office and Administrative Support Workers

Job Description

Position Summary

The Service Supervisor oversees front-end operations to ensure a fast, friendly, and efficient customer experience. This role is responsible for supervising front-end associates, maintaining service standards, supporting operational execution, and assisting store leadership with daily front-end performance.

Key Responsibilities Front-End Operations & Execution
  • Oversee daily front-end operations, including checkout lanes, service desk, and customer flow
  • Ensure registers are properly staffed and lines are managed to minimize wait times
  • Monitor transaction accuracy, cash handling, and adherence to company procedures
  • Maintain cleanliness, organization, and readiness of all front-end areas
  • Leadership & Team Supervision
  • Supervise, train, and coach front-end associates including cashiers, courtesy clerks, and service desk staff
  • Provide direction during shifts to ensure productivity, efficiency,...
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