Job Description
Service Specialist Supervisor is responsible for leading and motivating a high-performing customer service team in a call center environment, ensuring service quality, productivity, and adherence to company standards.
An effective supervisor will ensure their team is:
Meeting individual and team performance goals
Respectful to co-workers and demonstrating a high level of integrity
Adhering to company policies and procedures
Producing accurate and complete work
Providing a high level of service to all customers
Responsibilities:
Coach, motivate, and manage a team of direct report service agents
Monitor calls, call handling statistics, survey scores, QA, and agent productivity
Effectively manage attendance, absence, and attrition in line with company policies and protocols
Complete all administrative tasks and recordkeeping within established timelines
Identify and address performance issues, including the use of performance improvement plans when appr...
An effective supervisor will ensure their team is:
Meeting individual and team performance goals
Respectful to co-workers and demonstrating a high level of integrity
Adhering to company policies and procedures
Producing accurate and complete work
Providing a high level of service to all customers
Responsibilities:
Coach, motivate, and manage a team of direct report service agents
Monitor calls, call handling statistics, survey scores, QA, and agent productivity
Effectively manage attendance, absence, and attrition in line with company policies and protocols
Complete all administrative tasks and recordkeeping within established timelines
Identify and address performance issues, including the use of performance improvement plans when appr...