Service Specialist II - 6 Month Contract

Edward Jones is a financial services firm committed to client success and employee growth. We are seeking a Service Specialist for the Canada Service team to support branch operations and deliver exceptional client experience.

Responsibilities

• Identify opportunities for improvements or enhancements within the team/department and collaborate with other areas of the firm.
• Provide accurate and efficient solutions in response to incoming telephone calls and written correspondence from Financial Advisors and Client Support Team, considering legal/regulatory guidelines and risk to the firm.
• Understand the products and services offered by the firm to provide reliable and accurate responses to questions from field associates.
• Strive to deliver world‑class client service in line with individual and department performance and quality expectation measures for a Service Specialist.
• Act as a resource for others and support new in...