Service Specialist - Full Time

Bass Pro Shops

📍 Hampton, Virginia, United States

Full time Information and Record Clerks

Job Description

POSITION SUMMARY:

The Service Specialist assists in all aspects of Service Department operations including unit inventory procedures, pre-delivery inspection (PDI) and delivery orientation. Position may also assist customers requiring service or warranty repairs for their boat, motor, trailer or ATV/UTV and at times assist with the sale of parts and accessories.

ESSENTIAL FUNCTIONS:

  • Supports a strong commitment to world class customer service to ensure a pleasant and productive shopping experience for all customers.
  • Greets all new unit delivery, service, warranty and parts customers in a friendly, prompt and efficient manner.
  • Answers service, warranty and parts questions over the phone and in person.
  • Assists Receiving Department with the unloading, inspection and VIN verification of new units being delivered to the dealership by the manufacturer.
  • Affixes bar code labels to units received and updates lot location in IDS...
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