Service Recovery Specialist — 24/7 Escalations

Etihad Airways is seeking a proactive Service Recovery Agent to manage customer escalations and drive service recovery activities from the 24/7 Service Recovery Desk. You will own cases end-to-end, coordinating with multiple departments to achieve timely resolutions while maintaining detailed CRM records.

The role requires strong customer service experience, familiarity with case management tools, and the ability to operate in a fast-paced, 24/7 environment.