Service Quality Officer

At Next Engineering, we don't wait for the future. We build it.

We believe that innovation comes through knowledge and that every project is an opportunity to push boundaries.

We also believe that the next step is yours.

Be our NEXT Service Quality Officer!

• +3 years of experience in Service Management, Service Quality or similar;
• Knowledge of Access Management and user authorizations;
• Understanding of IT systems and Data Governance;
• Experience with process and documentation management;
• Customer-focused with strong communication skills;
• Experience monitoring SLAs and service performance;
• Strong organizational and analytical skills;
• Fluent English (french is a plus).

Key Responsibilities

• Manage user access, profiles, and authorizations;
• Perform periodic access reviews and ensure compliance;
• Communicate with users throug...