Job Description
Job Description
As a Product Expert you manage the knowledge base of a certain product range in order to support our technical field team in performing their service and maintenance job.
Your tasks:
- Manage the technical data of one of our products and make it available in an accessible way for our technicians & the helpdesk/hotline: maintenance procedures, service procedures, spare parts lists...
- Remotely support the field team
- Point of contact for technical escalations from the Service team and the first line helpdesk
- Make analysis of issues in the field & determine the right prioritisation towards our Quality monitoring board.
- Take part in that Quality board & represent Service operations
- Take part in a rolling system of 24/7 support towards our teams and customers
- Support on the creation of training for the technical team
- Act as the point of contact for the latest info on ...