Service Process & Systems Leader

The Service Process & Systems leader is the single accountable owner for all end‑to‑end service business processes across the region. This role defines, governs, and continuously improves the full service lifecycle from customer request through delivery, fulfilment, billing, and post‑delivery support, ensuring consistency, compliance, and operational excellence across all Country Service Units (CSUs). The role also owns the service tool landscape, including CRM, FSM, workflow, and reporting platforms, ensuring processes and tools operate as one integrated system.

Responsibilities

• Define the global-to-local process architecture and maintain the Service Process Blueprint, ensuring all CSUs operate within a consistent, scalable framework
• Leads cross‑regional improvement initiatives to optimize productivity, cost‑to‑serve, and customer experience.
• Establish and lead the Service Process Gov...