Service Planning Associate

You will coordinate all mechanical service repair mandates from start to finish, ensuring customer satisfaction. This includes issuing authorizations, contacting clients for undocumented repairs, entering data into our systems, communicating expectations to the service team with an evaluation date, and proactively informing clients of any delays. In collaboration with sales, you will ensure that quotes are advantageous for both Laurentide and the client, while maximizing profitability.

WHAT YOU BRING TO THE TABLE

• Provide technical support throughout the sales cycle.
• Identify opportunities for cross-selling or complementary services.
• Document activities in the CRM system.
• Prioritize sales efforts based on technical capacity.

RELATIONSHIP DEVELOPMENT

• Maintain clear, transparent, and responsive communication with clients.
• Collaborate with sales,...