Job Description
About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
Suspending SRs for CEs
• Checking Parts against SR needs
• Part Ordering – Proactive and at CE Request
• Parts processing – Transition in progress
• Parts Transferring
• SR Reassignments
• ETA Changing/Adjustment
• Completing SRs for CEs
• SR Cancellation
• Changing Territory Assignment of SRs
• Documenting in Public Notes all actions taken on SR
• Guard Ordering/Confirming/Escalating
• Phone Call Answering/Making
• E-mail Communication with all NCR Services and Services Enablement Departments
• Lync/Skype communication with all NCR Services and Services Enablement Departments
• Providing updates to all inquiries/escalations/directions
• R...