Service operations senior manager (cx strategy - didi card)
D
DiDi
📍 ciudad nezahualcóyotl, méxico, Mexico
Job Description
About Di Di
Di Di Global is the world’s leading mobility and digital financial services technology platform. As we accelerate the growth of our financial ecosystem in Mexico, specifically through Di Di Card , we are seeking a strategic, visionary, and entrepreneurial leader to join us as our Service Operations Senior Manager.
About the Role
In this senior leadership role, you will be the ultimate champion for a customer-centric culture within our Credit Card business. You will own the creation of end-to-end CX strategies, structures, and processes that drive operational efficiency. Serving as the vital link between local business units and the core CX team, you will translate corporate business goals into actionable Customer Experience and Customer Service plans, while regularly engaging with senior executives to influence long-term strategy.
Key Responsibilities:
- CX Strategy & Structure: Create and execute large-scale CX strategies, establishing solid processes to max...
Di Di Global is the world’s leading mobility and digital financial services technology platform. As we accelerate the growth of our financial ecosystem in Mexico, specifically through Di Di Card , we are seeking a strategic, visionary, and entrepreneurial leader to join us as our Service Operations Senior Manager.
About the Role
In this senior leadership role, you will be the ultimate champion for a customer-centric culture within our Credit Card business. You will own the creation of end-to-end CX strategies, structures, and processes that drive operational efficiency. Serving as the vital link between local business units and the core CX team, you will translate corporate business goals into actionable Customer Experience and Customer Service plans, while regularly engaging with senior executives to influence long-term strategy.
Key Responsibilities:
- CX Strategy & Structure: Create and execute large-scale CX strategies, establishing solid processes to max...