Position Overview
The Service Operations Assistant supports front-end store operations by ensuring efficient checkout processes, excellent customer service, and adherence to company standards. This role assists in supervising front-end associates, maintaining service flow, and creating a positive shopping experience for all customers.
Key Responsibilities Front-End Operations Support daily front-end operations including registers, self-checkout, and service desk Ensure efficient customer flow by monitoring lines and opening/closing registers as needed Maintain clean, organized checkout areas and service stations Assist with cash handling procedures, tills, and register accuracy Customer Service Deliver exceptional, friendly, and professional customer service Resolve customer concerns and escalate when necessary Assist customers with transactions, returns, exchanges, and service inquiries