Position Overview
The Service Operations Assistant supports front-end and service department operations by ensuring smooth daily execution, excellent customer service, and operational efficiency. This role assists in supervising front-end associates, managing customer flow, and maintaining service standards across all touchpoints.
Key Responsibilities Front-End Operations
Support daily operations of checkstands, self-checkout, and customer service desk Monitor front-end flow and adjust staffing to minimize wait times Ensure registers, SCO units, and service areas are fully operational Assist with opening and closing procedures as needed Customer Service Excellence
Deliver outstanding customer service and lead by example Resolve customer issues quickly and professionally Support returns, refunds, exchanges, and service inquiries Promote loyalty programs and store ...