Service Operations Analyst
Alpineo Consulting
📍 porto, distrito de porto, Portugal
Job Description
About the Role
We are looking for a Service Operations Analyst to join a dynamic operations team responsible for ensuring the stability, availability, and performance of critical IT services.
This role is ideal for professionals with strong Linux and OpenShift expertise who thrive in a production support environment. You will play a key role in monitoring business-critical systems, resolving incidents, and ensuring operational excellence while collaborating with cross-functional teams.
Key Responsibilities
Monitor and maintain production environments to ensure high service availability.
Perform operational support and troubleshooting for Linux-based systems.
Manage and support applications running on OpenShift.
Investigate, analyze, and resolve incidents within agreed SLAs.
Collaborate with infrastructure, development, and support teams to resolve technical issues.
Document incidents, changes, and operation...