Job Description
Service Manager
Classification
Exempt
Job Summary
This position will include maintaining a schedule of shop and field work, assigning personnel to specific work orders and providing direction to Service Technicians in the repair of equipment.
Essential Functions
- Supervise all Service Department personnel.
- Supervise the opening and closing of work orders for control of each shop job.
- Manage the budget and oversee forecasting.
- Profit and Loss (P&L) accountability.
- Maintain and monitor detailed records of time and performance of Service employees.
- Stays current on product improvement programs.
- Order and maintain needed shop supplies.
- Monitor customer satisfaction through phone calls and on-site visits.
- Coordinate with parent company on programs, warranties and technical machine problem...