Job Description
Service Manager - Altrincham - Hybrid
£50k + Excellent Benefits
An exciting opportunity has arisen for an experienced Service Manager to join a growing software solutions provider. This role offers the opportunity to lead the delivery of services across software implementations, customer support, professional services, and screening solutions. You will play a key role in shaping and scaling the organisation's service function.
Key Responsibilities
Oversee the delivery of software implementations, support services, and professional services, ensuring projects are delivered efficiently, on time, and within budget.
Manage customer escalations, ensuring timely resolution and maintaining high levels of client satisfaction.
Define, monitor, and report on service levels and KPIs, implementing improvements where required.
Work closely with Product, Technology, and Account Management teams to align service delivery with business objectives and drive continuous i...
£50k + Excellent Benefits
An exciting opportunity has arisen for an experienced Service Manager to join a growing software solutions provider. This role offers the opportunity to lead the delivery of services across software implementations, customer support, professional services, and screening solutions. You will play a key role in shaping and scaling the organisation's service function.
Key Responsibilities
Oversee the delivery of software implementations, support services, and professional services, ensuring projects are delivered efficiently, on time, and within budget.
Manage customer escalations, ensuring timely resolution and maintaining high levels of client satisfaction.
Define, monitor, and report on service levels and KPIs, implementing improvements where required.
Work closely with Product, Technology, and Account Management teams to align service delivery with business objectives and drive continuous i...