Job Description
A leading provider of IT Infrastructure service solutions for medium and large scale private and public institutions is seeking for suitable candidates for the following positions:
DUTY STATION: GREATER ACCRA
OVERALL JOB PURPOSE: The job holder’s principal purpose is to Lead the company’s
Service Delivery Team and to ensure efficient management and prompt response to service Tickets. The job requires the job holder to oversee the efficient management, administration and reporting aspects of the company’s IT Service Management (ITSM) software for service delivery. This will require the job holder to critically monitor service delivery costs and manage the resolution time of service engineers. In addition, the job holder will be involved in Business development for our Managed Services portfolio.
To succeed the job holder must have gained over 5 years working experience in an IT service delivery environment and be able to evaluate cust...