Service Management System Engineer

SAIC

📍 Washington, DC, United States

Full-time other-general

Job Description

**Description**


**Job Summary** : This role is responsible for ensuring the effective discovery, monitoring, and management of IT infrastructure — including servers, cloud services, networks, applications, and storage systems — through OpenText, OBM, SiteScope and other tools. Core monitoring duties include enterprise event consolidation, topology-based health analysis, performance metric tracking, event correlation configuration, and ongoing optimization of OBM to improve operational visibility and responsiveness.

**Job Description and Duties**


+ Position is required to be full-time onsite at DOT HQ, Washington DC
+ Assist in driving, standardizing, and managing unified configuration management database.
+ Deploy, manage, and update Management Packs, connectors, and monitoring policies to support business application and service monitoring needs.
+ Implements Management Packs, custom dashboards, third-party connectors, and monitoring au...
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