Job Description
hackajob is collaborating with Barclays to connect them with exceptional professionals for this role.
We are seeking an experienced Service Management Lead to support BPMS Digital Service Management within GTSM. This role will be responsible for end-to-end run-the-bank service ownership across critical payments platforms, driving resilience, control adherence, and operational stability, while partnering closely with technology, operations, and senior stakeholders across BPMS.
To be successful as a Service Managerment Lead, you should have:
- End-to-end Service Management leadership across incident, problem, change, resilience, and controls in large-scale payments production environments.
- Risk, control, and resilience expertise with the ability to translate operational risk, audit, and cyber requirements into actionable remediation.
- Proven major incident leadership and stakeholder managemen...