Service management analyst

My client, a global provider is wanting to fulfill a brand new role within its company and is looking for an ITIL Service Management Analyst.

The Service Management Analyst is responsible for service delivery oversight, service level analysis, reviewing service delivery performance, and highlighting potential productivity enhancements. You will also escalate incidents and coordinate their resolution.

Responsibilities Oversee a high-quality Service Delivery function. Compile reports on SLA performance and service delivery quality to the Service Delivery Management team. Create and maintain slides that will be used for senior management presentations. Track active performance against SLAs and escalated to Service Delivery Managers according to the SLA policies. Maintain documentation outlining the service design, policies, and procedures of the Service Delivery function. Continuously improve the service delivery performance, making appropriate suggestions to remove impe...

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