Job Description
Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories.Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them.At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
KEY RESPONSIBILITIES
Key responsibility 1:
CLIENT SERVICE EXCELLENCE (30%)
CLIENT SERVICE:
- Promote a service culture by integrating service standards, tools and updates into daily operations.
- Act as the service referent disseminating service knowledge, updates, procedures, and best practices to all boutique staff
- Drive positive change through collaboration with boutique team.
- Ensure accurate data recording for personalized follow-up, Cartier Care regist...