Service Improvement Lead
Pertemps Leicester
📍 leicester forest east, england, United-Kingdom
Job Description
Service Improvement Lead
Location: Leicester (Hybrid)
Duration: 4 month Contract – Full Time, Monday to Friday
Rate: Up to £600 per day (DOE)
We are recruiting for an experienced Service Improvement Lead to join a busy Leicester based company on an initial 4-month contract. This Service Improvement Lead role is ideal for someone who enjoys solving operational challenges, improving customer journeys, and driving meaningful service improvements within complex environments.
The Service Improvement Lead will support operational recovery and stabilisation following the implementation of Microsoft Dynamics 365. Working closely with customer service, technology and leadership teams, you will identify operational issues, coordinate improvement activity, and help improve service performance across all customer channels.
As a Service Improvement Lead, you will combine operational insight, process improvement expertise, stakeholder managemen...