Service Engineering Manager - | Building and Construction

Service Operations Management

• Lead and supervise the Service Engineering team responsible for installation, maintenance, troubleshooting, and repair of access systems, automatic doors, and related building technologies.
• Oversee daily service operations including job scheduling, field coordination, SLA adherence, and escalation handling.
• Strengthen customer satisfaction by ensuring timely, professional, and high-quality service delivery.
• Implement and enhance service workflows, SOPs, safety measures, and quality standards.
• Monitor service KPIs and drive continuous improvement to uplift productivity, responsiveness, and overall technical capability.

Project Team Leadership

• Oversee the Project Team, ensuring smooth delivery of installation and commissioning projects across Hong Kong and the GBA.
• Manage project planning, resource allocation, timeline control, and risk mitigation to ensur...