Job Description
Provide system analysis and troubleshooting services on Emerson process Management products, to end user customers as well as to in-house field service and project execution staff.
Responds promptly to service request from assigned customers. On selected products emergency situations can escalate to an availability of 24 hours a day, 7 day a week.
Keeps repair time to a minimum by using an adequate philosophy, provide preventive maintenance per agreement or upon request, advises customers in methods of operation and utilization, performs installation and start-up.
Provides the necessary information to allow administrative follow-up and order handling.
Interfaces effectively with all internal and international groups to assure professional business relationships with our customers.
Acquire and maintain knowledge of Emerson Process Management Sy...