Service Engineer

How you'll help us

As a Service Engineer:

• Provide technical troubleshooting support to installers and other customers via phone or digital channels.
• Provide commissioning support (remote or on-site).
• Actively collaborate with international and local colleagues/departments to effectively resolve customer issues.
• Plan and coordinate the logistics to dispatch inverters for replacement and assist in the collection of inverters.
• Support the qualification, onboarding and management of new service partners.
• Accurately document all relevant case information using CRM software.
• Deliver training sessions to customers or internal colleagues.
• Continuously identify opportunities to improve products and processes in order to improve customer satisfaction and company cost‑effectiveness.
• Regularly collect feedback such as customer satisfaction to assist in continuous improvement of the after‑s...