Service Engineer (Access Control or CCTV)
R
RECRUIT EXPRESS PTE LTD
📍 singapore, singapore, Singapore
Job Description
Main Responsibilities
- Collaborate with the Customer Service Representative to timely resolve client's security system issues.
- Deliver comprehensive support and maintenance services, encompassing routine preventative maintenance, troubleshooting, system upgrades, expansions, alterations, and systems training.
- Create detailed system diagrams using AutoCAD software.
- Build strong partnerships with clients while continuously striving to enhance customer satisfaction.
- Maintain the support & maintenance contract renewal.
- Ensure the excellence of services by strictly adhering to company standards and policies, service requests within the designated region.
- Perform regular preventive maintenance tasks and effectively address daily troubleshooting requirements.
- Thoroughly follow up on all open technical issues until the problems are fully resolved.
- Assume ownership of all service-related issues once ...