Zachary Piper Solutions is currently seeking a Service Desk candidate in Reston, VA responsible for delivering technical troubleshooting services to meet customer business needs and expectations.
Location: Reston, VA (onsite)
Responsibilities:
Responds to basic customer problems, issues, requests. Operates as the entry point for customers, documents, notifies proper department/desk,Escalates as necessary, and tracks and follows up on all incidents. Demonstrates technical qualities with exceptional customer service in daily responsibilities. Resolves system issues with various diagnostic toolsMitigates issues within the internal systemResolves incident ticketsQualifications:
Active TS/SCI2+ years of IT professional experience Experience in PowerShellSecurity+ certificateExcellent customer service skillsCompensation: