Service Desk Technician

Location: Nuevo Laredo, MX, 88275

Country/Region: MX

The IT Service Desk Technician’s responsibility is primary support for site(s) as assigned and basic troubleshooting and ticket completion for those assigned site(s) through AADM, on the phone and via email/ or other remote access options. Secondary responsibilities include alternate site support as assigned for coverage. This support will include but is not limited to the following: User Account Administration, this includes all systems that the Technician has been given access to, both internal and external. The Technician will also be responsible for end user support on all software and hardware (laptops, desktops) that users may have regardless of origin.

• Logging and updating all technology enquiries into the AADM helpdesk ticketing system and ensuring that the appropriate action is being taken to meet Service Leve...