Job Description
Are you motivated by helping customers and solving technical issues as their first point of contact?
At GlobalConnect, we are looking for a Service Desk Technician who thrives in a customer service function, guiding customers through technical challenges and ensuring fast, high-quality resolutions for our B2B clients.
About The Role
As a Service Desk Technician, you are part of our customer support organization and act as the first point of contact for all incoming technical cases.
Your primary responsibility is to receive, handle, and resolve technical inquiries from customers – mainly via phone, but also through other incoming channels. You own the customer dialogue and the case from start to resolution, ensuring clear communication and strong follow‑up throughout the process.
You Will
- Receive and manage incoming technical cases from B2B customers
- Act as the customer’s first contact point and guide them through...