Job Description
Description
Our Customer is a service provider for the various school districts throughout Westchester and Rockland Counties. Currently the client supports the student and teacher technologies within 40+ school districts. In addition, the customer has a centralized support team that provides infrastructure, telecommunications, systems, and service desk support to their clients. The current service desk team is looking to bring on two temporary workers to assist with the start of school at the end of August.
The two technicians will be responsible for answering and escalating calls as they come into the service desk. The volume of tickets between August and Octobers grows 300%. Therefore, this person will be responsible for directing large amount of calls to the other service desk analyst and field staff. Light troubleshooting knowledge would be extremely helpful.
The manager explained customer service is the most important aspect of this role. Someone who can speak with end us...
Our Customer is a service provider for the various school districts throughout Westchester and Rockland Counties. Currently the client supports the student and teacher technologies within 40+ school districts. In addition, the customer has a centralized support team that provides infrastructure, telecommunications, systems, and service desk support to their clients. The current service desk team is looking to bring on two temporary workers to assist with the start of school at the end of August.
The two technicians will be responsible for answering and escalating calls as they come into the service desk. The volume of tickets between August and Octobers grows 300%. Therefore, this person will be responsible for directing large amount of calls to the other service desk analyst and field staff. Light troubleshooting knowledge would be extremely helpful.
The manager explained customer service is the most important aspect of this role. Someone who can speak with end us...