Service Desk Technician

Service Desk Technician
Permanent, Full-time (37.5 hours)
Hybrid - Derby office and working from home 
£26,100 plus benefits 

Join our growing Service Desk team!
Do you love problem solving and making technology work like magic? Our Service Desk team is the first line of defence for thousands of colleagues and internal customers across the UK - we’re looking for a Service Desk Technician to join the squad.

What’s the mission?
You'll be part of the go-to team for IT queries, tackling hardware and software challenges, logging and resolving issues within SLAs and keeping downtime to a minimum. Think of yourself as the friendly tech wizard who turns 'Help!' into 'Thanks, you’re amazing!'

What will you be doing?

• Troubleshooting hardware and software issues for new and existing users
• Managing tickets by logging, prioritising and resolving queries within agreed SLAs
...